However, i’ve not tested this in some time. > Expired agents usually switch into unmanaged mode making them stand alone and you should be able to uninstall directly on the endpoint without console interaction. Give these a try and let us know how it agents and agents not seen in over 100 days may need to be handled different. (del C:\ProgramData\WRData\dst*.db) After these are gone, rerun the uninstall agent command from the web console, refresh config on devices remotely (or manually run a scan) and see what happens. Can run a batch command or command line as well. Locate the c:\programdata\wrdata\ folder and delete any file that has dst*.db (Basically, any file that starts with DST. For versions that are older and refuse to update, then there are some hard work arounds that may get the agent to uninstall.This is not 100% proven to work, but it’s one that has some success. Reboot and you should be able to -uninstall. From there, you can shutdown protection and stop the WRSVC. Policy controls and assignment work on all versions as it’s a different command that was not problematic. If it still does not update to 9.0.27.x to work better with agent commands, then try: If you have older versions, then try the above to force the agent to call home and update itself.Both of these tend to force the agent to call home and check in on all the servers it’s required to communicate, including the server farm holding the agent command. However, if it seems to still not uninstall, then try telling the agent to call home by: A) Update Configuration (Right click menu in system tray icon) and/or Start a local scan manually. If you have remote access to the endpoints in question AND the agent version is latest, 9.0.27.x, then it should uninstall without intervention. Resend or reapply the agent command “Uninstall”.The -uninstall command will do nothing as it’s in self protection mode and requires administrative console access to send down the “Uninstall” or “Deactivate” command. Older versions than this work fine.) This was fixed with the latest release 9.0.27.x or newer. (The issue was introduced with this version. Older versions of the agent 9.0.26.x had issues with agent commands and were not being executed.Webroot® Legacy Products (2011 and Prior) 33.Webroot® SecureAnywhere™ - Antivirus for PC Gamers 553.Webroot® Security Awareness Training 55.Webroot® Business Endpoint Protection 1131.Webroot Mobile Security for Android 938.Webroot® Consumer/Business - for Macs 370.Webroot® SecureAnywhere™ - Complete 3826.Webroot® SecureAnywhere™ - Internet Security Plus 2468.Webroot® SecureAnywhere™ - Antivirus 6973.An incomplete uninstallation of a program may cause problems, which is why thorough removal of programs is recommended. There could be other causes why users may not be able to uninstall Webroot SecureAnywhere. Another process is preventing the program from being uninstalled.Due to an error, not all of the files were successfully uninstalled.A file required for the uninstallation to complete could not be run.
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